Return Policy
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Domestic orders may be returned within 30 days of delivery for a refund or store credit.
Domestic returns for refund will be subject to a $6 return shipping fee, which will be deducted from your refund.
The return shipping fee will be waived on returns for store credit.
Eligible domestic returns can also be refunded in the form of store credit on an NEATS gift card, and no return shipping fee will be applied.
Outbound shipping fees from the original order are not refundable.
Products must be returned unworn, unwashed, in their original condition and with all tags and liners attached. Please include the original order packing slip in your return package. Returns of multiple orders should not be combined and will result in processing delays. If your order was purchased using a gift card, you will only be refunded directly back to the gift card.
We ask that you wear underwear when first trying-on your purchase.
We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Products marked Final Sale cannot be returned.
NEATS cannot currently create return labels for APO/FPO addresses, as they require customs information for shipping.
International returns are accepted. Return shipping and any reverse duties are the responsibility of the customer. View our international returns policy.
Click here to start a Domestic Return:
START RETURN (U.S.)
Received a NEATS gift? Exchange for store credit:
START GIFT RETURN (U.S.)
Click here to start an International Return:
START RETURN (International)
Domestic Returns:
START RETURN (U.S.)
Follow the steps at the portal to request your return. Please include the original order packing slip in the return package. Once your return has been created, you will receive a pre-paid return shipping label via email. Using the provided label, please may drop off your package at any Post Office or USPS location.
International Returns:
START RETURN (International)
Please note that return shipping and any reverse duties are the responsibility of the customer.
Once your return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 business days from the date your return tracking information shows delivered.
If your return is accepted, your refund will be processed and applied to the original method of payment.
Please note that refunds can take up to 3-5 business days to appear on your bank account due to varying processing times of financial organizations.
Where returns are processed for store credit, a NEATS gift card will be issued once your return order is in transit back to us, and sent to the email used to make the original purchase.
Outbound shipping fees from the original order are not refundable.
