Shipping Policy
We offer free shipping on all orders over $75 in the U.S.
We have the following shipping options available in the U.S.
Economy – Delivery in 5 to 8 Business Days via UPS or DHL eCommerce
Ground – Delivery in 4 to 6 Business Days via UPS
Express – Order by Noon ET. Processing begins that same day. Delivery in 2 to 3 Business Days via UPS
Priority – Order by Noon ET. Processing begins that same day. Delivery in 1 to 2 Business Days via UPS
Please allow 2-4 business days for processing on all orders.
If shipping to a P.O. Box or APO/FPO address, you must select Economy.
We offer local 2-hour delivery for a select region within Los Angeles City.
Customers in an eligible zip code will be able to ship a subset of our best selling styles to their home within 2 hours. Delivery is carried out in partnership with Uber and orders must be placed between 9:30am – 7pm P.T. Monday-Thursday and 9:30am – 5pm PT: Friday-Sunday
Our delivery region covers zip codes within 10 miles of 90004.
2 Hour Delivery – Delivery in 2 hours ($10)
For orders placed between 9am P.T – 5pm P.T
Delivery updates will be sent via email or SMS, and you’ll be notified as your driver is approaching. Please be ready to accept your order in person by showing a valid form of ID and your order confirmation.
If you will not be home, please indicate prior to checkout whether you would like the driver to leave the package in a safe space or return to our warehouse.
You can track your order with the tracking information provided in your shipment notification e-mail or by logging in to your account on neats.com
Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.
If you believe that your package was lost or stolen, please contact Customer Service.
Find out more about UPS’ service updates due to COVID-19.
Find out more about DHL’s service updates due to COVID-19.