Privacy policy

 

Privacy Policy

YOUR PERSONAL INFORMATION AND HOW WE USE IT

At NEATS, we value your privacy and are committed to protecting your personal data. We collect, use, and store your personal data to provide you with a personalized experience online and in any of our services. This Privacy Policy outlines how we handle your personal data in accordance with the applicable laws and regulations.

COLLECTION OF YOUR PERSONAL DATA

We collect your personal data at various levels when you interact with us through our website (neats.me) or other means:

  1. Browsing as a Guest:

    • When you browse our website without registering, we do not collect or use any personal data. However, some features and services may only be available to registered users.

  2. Registered Users:

    • When you register on our website, we collect personal information such as your name, email address, and contact details to provide personalized features and services, such as email updates and exclusive access to limited-edition products.

  3. Placing an Order:

    • To process and fulfill your orders, we collect additional information, including your payment details (e.g., credit card information), shipping address, and billing address.

  4. Updating Your Information:

    • You can review or update your personal data through your account profile or by contacting our customer service team at any time.

USE OF YOUR PERSONAL DATA

We use the personal data you provide for the following purposes:

  1. Providing Our Services:

    • Responding to your inquiries and providing product recommendations.
    • Maintaining your shopping cart and fulfilling your orders, including payment processing and verification.

  2. Marketing Communications:

    • As an existing customer or with your explicit consent, we may send you special offers and promotions via email, SMS, or other means. You can unsubscribe at any time by clicking the link provided in our communications or contacting us directly.

  3. Improving Our Services:

    • Analyzing your preferences and interactions to enhance your shopping experience and our product offerings.

YOUR CHOICES AND RIGHTS

  1. Managing Communication Preferences:

    • You can opt out of receiving marketing communications by:
      • Clicking the "unsubscribe" link in our emails.
      • Contacting us at info@neats.me for postal, SMS, or other communication methods.

  2. Access and Control:

    • You have the right to access, update, or delete your personal data. Contact our customer support team for assistance.

  3. Cookies and Tracking:

    • We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

SECURITY OF YOUR DATA

We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. All payment transactions are encrypted, and we regularly update our systems to maintain the highest level of security.

SHARING YOUR DATA

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers to fulfill your orders or improve our services. These partners are bound by strict confidentiality agreements and are only permitted to use your data for the purposes outlined in this policy.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and your continued use of our website constitutes acceptance of the updated policy.

CONTACT INFORMATION

For questions or concerns about this Privacy Policy or your personal data, contact us at:

NEATS
SV WORLDWIDE LDA
Rua Direita do Ramalho 69 A
9500-180, Ponta Delgada, Azores, Portugal
info@neats.me