Shipping policy
Shipping Policy
At NEATS, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:
Processing Time
Orders are typically processed and shipped out within 1-3 business days from the date of purchase, excluding weekends and holidays. During peak seasons or promotional periods, processing times may vary. We appreciate your patience during these times.
Shipping Methods
We offer a variety of shipping options to meet your needs, including Express and Priority shipping. The availability of shipping methods may vary depending on your location and the items in your order.
Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of your order. The exact cost will be displayed at checkout.
Delivery Time
Delivery times vary depending on the shipping method selected and the destination of your order. Please note that unforeseen circumstances such as weather delays, customs clearance processes, or carrier issues may impact delivery times.
Change of Address
If you need to change the shipping address for an order that has already been placed, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
Estimated Delivery Times by Country
| Country | Express Shipping Time | Priority Shipping Time |
|---|---|---|
| United States | 5-8 Calendar Days | 1-2 Calendar Days |
| Canada | 4-7 Calendar Days | 1-3 Calendar Days |
| United Kingdom | 5-8 Calendar Days | 1-3 Calendar Days |
| Germany | 5-8 Calendar Days | 1-3 Calendar Days |
| France | 5-8 Calendar Days | 1-3 Calendar Days |
| Netherlands | 3-5 Calendar Days | 1-2 Calendar Days |
| Belgium | 3-5 Calendar Days | 1-2 Calendar Days |
| Luxembourg | 3-5 Calendar Days | 1-2 Calendar Days |
| Austria | 6-10 Calendar Days | 3-5 Calendar Days |
| Australia | 5-8 Calendar Days | 2-4 Calendar Days |
| New Zealand | 5-8 Calendar Days | 2-4 Calendar Days |
| EU (Other Countries) | 4-7 Calendar Days | 2-4 Calendar Days |
| Rest of the World | 7-10 Calendar Days | 4-6 Calendar Days |
For any additional questions or concerns regarding our shipping policy, please contact us at:
NEATS
SV WORLDWIDE LDA
Rua Direita do Ramalho 69 A
9500-180, Ponta Delgada, Azores, Portugal
info@neats.me